Customer Zone Help

Placing an order with Rolls Filing Systems Customer Zone is easy.

If you are a Rolls Filing Systems Customer and require more information about Customer Zone or a Login and Password please email jeff@rollspl.com.au or brad@rollspl.com.au

Here are the steps you need to follow to place an order. If you have any problems when following these instructions, please call our customer service centre on (03) 8770 1111 or email jeff@rollspl.com.au

Logging In

If you have a login and password simply type them in the specified fields and click login.

If you do not have a login and password please email jeff@rollspl.com.au or brad@rollspl.com.au.

You can also phone Customer Service on 8770 1111 for more personalised assistance.

Once you have logged in you will see the Customer Zone Main Menu. There you will find 2 main links on the page. Customer Service, Online Ordering. To order an item go to the Online Ordering link.

Online Ordering

Finding the Items You want

All items in your customer group will be displayed on the one page. Items will have a description and a thumbnail picture for easy identification.

For further information on an item click on the item name in blue or the show product details button.

This view shows a larger picture and custom view of the product.

Adding items to the shopping cart

Once you have found the item you require click the add to cart button.

Enter the quantity you require and click on the add to cart button.

Some items may have a minimum qty. The product details will specify this. If a lesser quantity is entered an error will appear and inform you of the quantity or multiple you must order.

Your shopping cart will now be displayed with the items you have selected. If you wish to remove items from the cart and start again click on clear cart. If you wish to place more items in the cart, click on Add more lines. This will take you back to the list of items in the Ordering Online page.

To go back to the shopping cart at any time click on the view cart link on the left of any page in the online ordering section. The Blue choices under the action column allow you to further modify your order line, view the line in more detail or delete that product from the cart.

Finalising Your Order

Take a moment to review all the items you have placed in your shopping cart. Once you feel your shopping cart is ready, add your purchase order number (compulsory), add the date you are placing the order (compulsory) and check your delivery address.

When all is correct select Place Order. Your order will be accepted. Unless a field has been incorrectly entered in which case you will be prompted to rectify the error.

Checking Your Order

To view a list of orders already placed. Select the View Orders link displayed on every page on the Online Ordering section.

There you will see a full list of orders.

For a custom list, fill out the list filter with the criteria you wish to view. For example if you wish to see all orders for a certain item. Place that item code or part of the code in the item pattern field and click on the Change List button.

Click on the order ID number (in Blue) for more order details.

From the order details screen you are able to interrogate specific order lines (blue line ID number) and also open a printable order confirmation form with the show order confirmation button.

If you wish to place another order using a previous order as a template, simply click on the Re-Order Order button from the order details page and adjust the order as you would had you just selected the items.

Checking Stock Levels

To view Stock Levels (if available). Select the Product Group link displayed on every page on the ordering online section. There you will see the full list of products available to you with stock levels listed.

CUSTOMER SERVICE

To enter the customer service area go back to the Main Menu via the link on the left of any page and click on the Customer Service link on the left of the screen.

Here your customer details will be displayed.

Checking Your Orders

To check your orders click on the Order List link to display a list of orders placed in the last 6 months. The list will include; our Sales Order Number, Your order Number, Date Raised, Order Status, and your Rolls Representative (the online orders will show the order clerk and your Rolls representative as WEB). If you would like to modify the list of orders, click on Change list and add the criteria you wish to be displayed.

Checking Your Invoices

To check your Invoices click on the Invoice List link to display a list of Invoices from the last 6 months. The list will include; our Invoice number, your purchase order number, Date Raised and the price, tax and total price. If you would like to modify the list of Invoices, click on Change list and add the criteria you wish to be displayed.

To Further interrogate an invoice, click on the reference number in the invoice list.

To have a closer look at all the orders on the invoice click on Invoice Section List from the left hand side menu items.

A list of the sales orders within that invoice are displayed.

To view further details of the sales order and a list of items , click on the highlighted reference number.

To interrogate even further into the order, click on Sales Order Line Details for even more details on the ordered item.

Throughout the customer service module the menu list on the left hand side will change depending on which section within customer service you are. If this becomes confusing simply click on the customer details and this will take you back to the start of the customer service module.

To view a list of all sales order delivery status click on the Delivery List link on the left, on the customer details page. This link will display a list of all undelivered or partly delivered sales orders. To obtain a full list of sales order delivery status click on the Change List link and fill out the desired search criteria.

For example (below) to view all sales orders change the S/O delivery status drop down menu to "All deliveries" and click on submit.

Checking the "descending" box will put the latest orders at the top of the list.

A full list of Sales Orders delivered will display.